Effective Date: July 6, 2026

Chuy's Next Level Plumbing LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request plumbing services, submit information through our website or advertisements, communicate with us by phone, email, or text message, or otherwise interact with our business.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Voluntarily Provide

We may collect personal information you voluntarily provide, including:

Full Name

Phone Number

Email Address

Service Address

Billing Address

Appointment Information

Details regarding your plumbing issue

Photos or videos you voluntarily submit

Any information provided through forms, chat, phone calls, text messages, or email

Providing this information allows us to schedule appointments, provide estimates, perform plumbing services, and communicate with you.

1.2 Information Automatically Collected

When you visit our website, we may automatically collect certain technical information, including:

IP Address

Browser Type

Device Type

Operating System

Referring Website

Pages Visited

Time Spent on Pages

Click Behavior

Advertising Attribution Data

Website Performance Metrics

This information helps us improve website performance, customer experience, and marketing effectiveness.

1.3 Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Operate our website

Improve website functionality

Analyze website traffic

Measure advertising performance

Personalize your experience

Conduct remarketing and retargeting campaigns

You may disable cookies through your browser settings; however, certain website features may not function properly.

2. How We Use Your Information

We may use your information to:

Schedule plumbing appointments

Provide estimates and service recommendations

Perform requested plumbing services

Process payments

Respond to questions and support requests

Send appointment confirmations and reminders

Notify you of technician arrival

Provide service updates

Send invoices and receipts

Request customer reviews and feedback

Improve our services

Analyze website performance

Measure advertising effectiveness

Comply with legal obligations

3. SMS & Communication Consent (TCPA / A2P 10DLC Compliance)

By voluntarily providing your mobile phone number through our website, online forms, advertisements, chat, scheduling tools, or other communication methods, you expressly consent to receive communications from Chuy's Next Level Plumbing LLC, including:

Appointment confirmations

Appointment reminders

Technician arrival notifications

Service updates

Estimate notifications

Customer support messages

Follow-up communications

Promotional offers (where permitted)

Marketing text messages

Message frequency may vary.

Message and data rates may apply.

Your consent to receive text messages is not a condition of purchasing any goods or services.

You may opt out of receiving SMS messages at any time by replying:

STOP to unsubscribe

HELP for assistance

After opting out, you may continue to receive transactional communications necessary to complete an active service request.

We do not sell, rent, or share your SMS opt-in information or mobile phone number with third parties or affiliates for their own marketing purposes.

4. How We Share Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers that help us operate our business, including:

Customer Relationship Management (CRM) platforms

Scheduling software

Payment processors

SMS and email providers

Website hosting providers

Marketing and advertising platforms

Analytics providers

Accounting software

Legal or regulatory authorities when required by law

All third-party providers are contractually or legally expected to safeguard your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, misuse, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce agreements

Improve customer service

When information is no longer required, it is securely deleted or anonymized where appropriate.

7. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have the right to:

Know what personal information we collect

Request access to your personal information

Request correction of inaccurate information

Request deletion of eligible personal information

Request disclosure of categories of personal information collected

Limit the use of certain sensitive personal information where applicable

Opt out of the sale or sharing of personal information (we do not sell personal information)

To exercise your rights, please contact us using the information provided below.

We may verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

8. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will promptly delete it.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

10. Your Choices

You may choose to:

Opt out of marketing emails using the unsubscribe link included in those emails.

Opt out of SMS communications by replying STOP.

Contact us to update or correct your personal information.

Request deletion of eligible personal information as permitted by law.

Please note that certain transactional communications may still be necessary to complete requested services.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any updates will be posted on this page with a revised Effective Date.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

Chuy's Next Level Plumbing LLC
Nuevo, California

📧 [email protected]

📞 (951) 426-3888

By using our website, requesting service, scheduling an appointment, or submitting your information, you acknowledge that you have read, understood, and agree to this Privacy Policy.