Effective Date: July 6, 2026

Welcome to Chuy's Next Level Plumbing LLC ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, services, communications, online scheduling, and any related platforms operated by Chuy's Next Level Plumbing LLC.

By accessing our website, requesting service, submitting information through our website or advertisements, communicating with us by phone, email, or text message, or using any of our services, you agree to these Terms. If you do not agree, please discontinue use of our website and services.

1. Acceptance of Terms

By using this website, requesting plumbing services, scheduling an appointment, submitting any online form, communicating with us, or otherwise engaging with our business, you acknowledge that you have read, understood, and agreed to these Terms and any future updates posted on this page.

2. Description of Services

Chuy's Next Level Plumbing LLC provides residential and commercial plumbing services, including but not limited to:

Plumbing repairs

Emergency plumbing services

Water heater installation and replacement

Drain cleaning and repair

Drain line replacement

Whole-home and sectional repipes

Leak detection and repair

Fixture installation and replacement

Remodeling plumbing

Sewer line services

Plumbing inspections

Maintenance services

Other plumbing-related services

Service availability may vary by location, technician availability, weather conditions, and other factors.

We reserve the right to refuse, modify, reschedule, or discontinue services at our sole discretion.

3. Estimates and Pricing

Any estimate, quote, or pricing provided through our website, advertisements, phone calls, text messages, or in person is an estimate only and does not constitute a binding contract.

Final pricing may vary based on:

Actual site conditions

Additional labor

Required materials

Permit requirements

Hidden damage

Changes requested by the customer

Additional work discovered after service begins

No work requiring additional charges will be performed without customer authorization.

4. Scheduling, Cancellations & Access

Customers agree to provide reasonable access to the property during scheduled appointments.

Appointments may be rescheduled due to:

Weather

Emergencies

Safety concerns

Equipment failures

Material shortages

Unforeseen scheduling conflicts

Customers should provide as much notice as possible if an appointment needs to be canceled or rescheduled.

Repeated missed appointments may result in refusal of future service.

5. Emergency Services

While we strive to respond quickly to emergency service requests, response times are not guaranteed.

Emergency availability depends on technician availability, travel conditions, weather, demand, and other circumstances beyond our control.

6. Warranties

Certain services and products may include limited warranties.

Warranty coverage applies only as specifically stated in writing and may exclude:

Customer misuse

Normal wear and tear

Freezing

Acts of nature

Existing plumbing issues

Third-party modifications

Improper maintenance

Manufacturer warranties remain subject to each manufacturer's individual terms.

7. Customer Responsibilities

Customers agree to:

Provide accurate contact information.

Provide safe access to the property.

Disclose known plumbing issues.

Secure pets before appointments.

Ensure someone 18 years or older is present if required.

Pay agreed-upon charges according to the service agreement.

We reserve the right to suspend work if unsafe conditions exist.

8. Communications & SMS Consent (TCPA / A2P 10DLC Compliance)

By voluntarily providing your phone number through our website, online forms, advertisements, scheduling tools, chat, or other communication methods, you expressly consent to receive communications from Chuy's Next Level Plumbing LLC, which may include:

Appointment confirmations

Appointment reminders

Technician arrival notifications

Service updates

Follow-up communications

Estimate notifications

Customer support messages

Promotional offers (where permitted)

Marketing text messages

Message frequency may vary.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing goods or services.

You may opt out at any time by replying:

STOP to unsubscribe

HELP for assistance

After opting out, you may still receive transactional messages necessary to complete an active service request.

We do not sell or share your mobile phone number with third parties for their own marketing purposes.

9. Privacy & Information Collection

We may collect information including:

Name

Address

Phone number

Email address

Service address

Appointment information

Payment information (processed through secure third-party providers)

Website usage data

Communication history

This information is used to:

Schedule appointments

Provide plumbing services

Improve customer experience

Send requested communications

Process payments

Comply with legal obligations

Improve marketing efforts

Please review our Privacy Policy for additional information.

10. Third-Party Services

Our website and services may utilize trusted third-party providers including:

Payment processors

Scheduling software

CRM platforms

SMS providers

Email providers

Google services

Mapping services

Analytics platforms

We are not responsible for the policies or practices of third-party providers.

11. Intellectual Property

All website content, including:

Logos

Branding

Graphics

Videos

Website design

Copy

Images

Service descriptions

Marketing materials

are the exclusive property of Chuy's Next Level Plumbing LLC unless otherwise noted.

No content may be copied, reproduced, distributed, or modified without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Chuy's Next Level Plumbing LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Delays

Scheduling changes

Service interruptions

Website errors

Data loss

Equipment failures

Acts of nature

Hidden plumbing conditions

Manufacturer defects

Third-party actions

Our total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim, except where prohibited by law.

13. Disclaimer

All website information is provided for informational purposes only.

We make reasonable efforts to keep information current but do not guarantee:

Website accuracy

Continuous availability

Pricing

Service availability

Response times

Repair outcomes

Product availability

14. Indemnification

You agree to indemnify and hold harmless Chuy's Next Level Plumbing LLC, its owners, employees, contractors, affiliates, agents, and representatives from any claims, damages, losses, liabilities, or expenses arising from:

Your misuse of our website

False information submitted

Unsafe property conditions

Violation of these Terms

Your negligence or unlawful conduct

15. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California.

Any legal action arising from these Terms shall be brought exclusively in the appropriate state or federal courts located within California.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised Effective Date.

Your continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.

17. Contact Information

If you have questions regarding these Terms, please contact:

Chuy's Next Level Plumbing LLC
Nuevo, California
Email: [email protected]
Phone: (951) 426-3888

By using our website, requesting service, scheduling an appointment, or submitting your information, you acknowledge that you have read, understood, and agree to these Terms and Conditions.